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The implementation of the management requirements in the respective organizations takes place under different conditions. Not only the industry-specific business requirements provide the framework for such a system, but also the corporate culture, the occupational health and safety, environmental awareness and understanding of quality of employees, top management and other partners of the organization, the direct relationship to the interested parties, and are rapidly changing legal requirements. The establishment, maintenance and improvement of such a sustainable integrated management system take account of therefore organization's own security, environmental, organizational, economic and social aspects.The question of how well the normative and recognized standards for integrated Management Systems and how viable they are, can be answered only through the experience of individual organizations that deal with these management systems critically. At least a promising management system should precede a continuous improvement process and comply with the needs of our timeA process-oriented approach is suitable for implementation of an integrated management system using the Deming cycle "plan - do - check - act" in a organization, regardless of the possible combinations of previously described management systems and other industry-specific management tasks, considered for the intended implementation of the management system. The processes also consist of plan-do-check-act - cycles. In each process cycle should be implemented the key aspects, such as are Aspects of occupational safety, working conditions, employees, risks, environmental issues, environmental impacts, legal regulations, quality standards, product quality as well as customer needs. This can ensure that the organization met the requirements of stakeholders and their satisfaction is achieved. Structure of an integrated management system An integrated management system meets the requirements of occupational health and safety, environmental and quality management systems and contains the following management issues:

  • establishing of the organization policy, corporate policy
  • considering of the social responsibility
  • documentation of the management system
  • defining of responsibilities and authorities
  • establishing of objectives and Programs
  • provision of resources
  • involving staff in decision making
  • implementation of customer, stakeholder requirements and legal requirements into products and services
  • controlling the services to be provided under the consideration of occupational safety, environmental and quality aspects
  • review of services provided
  • preventive and corrective Measures
  • Audit of the management system
  • management review by the top management
  • Continuous improvement;
  • Satisfaction of stakeholders
  • Transparency of the management system to interested parties.

To reflect these aspects on an integrated management system, it is worthwhile to use process approach to implement the management system. The processes of the system are allocated between three categories in order to maintain the systemic overview and transparency of the interfaces of the processes:Management processes, e.g.

  • politics
  • planning
  • finances
  • controlling
  • investments
  • personnel
  • management review

Core processes, e.g.

  • customer relations
  • procurement
  • development
  • production, service delivery
  • service

Support processes, e.g.

  • quality assurance
  • environmental protection
  • occupational safety
  • accounting and administration
  • maintenance 




Name Size Creator Creation Date Comment  
File identified_processes.png 20 kB mattanna Jun 03, 2010 09:48    
File process_chain.png 12 kB mattanna Jun 03, 2010 09:58    
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